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55 Reviews
4.9 out of 5 stars
Showing 4-star reviews / Show all reviews
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melani427 10 Dec 2019
I found a pre-owned Kia Optima online that I wanted to look at. I stopped in just to take a quick look at it and was assigned a salesperson. Everyone was very nice and friendly. I eventually test drove the car and decided I wanted it. Very little had to be done by the dealer or salesperson durin...g the vehicle selection process since I had found the car online ahead of time. There was some back and forth about financing, but I eventually decided on outside financing through my own bank, so all the financing paperwork was done ahead of time. When I arrived as planned to complete the purchase and pick up my vehicle, it ended up taking 1.5-2 hours even though the financing part was done ahead of time. Then, when they went to give me the car, I was only given one car key. I asked about the spare key and was told it wasn’t traded in with one. Since apparently it was my responsibility to ask about the keys before I signed anything, there was nothing I could do about it. Then I was told a headlight was burned out that they hadn’t been aware of. It was dark out already and if I took the car, I would just have to come back to have it fixed. So, I did not get to take my new car home that night and it took a few more days for me to coordinate my work schedule with their hours of operation to get my car. It’s a good thing my ride stayed there with me until it was all done, because if he had dropped me off, I would have had no choice but to take the car with a burned-out headlight. The first time I went to get my car washed, I found out they were supposed to give me a window sticker, which they didn’t do. I then had to pull around and park and go inside to get one. A week or so later I received a call that they had forgotten to have me sign something and I had to go back to the dealer to sign it. Fast-forward to a month and a half later….I accidentally locked my only key in my trunk on a Sunday. 2 different road-side assistance visits later, no one can get the trunk open due to the theft alarm being activated and I had to have my car towed to the dealer (which was closed) and wait to talk to them Monday morning. VanDevere was going to charge me $30 just to get my trunk open. Then said they could see if they have the materials in stock to make me a spare key. The cost of the key was $220! I spoke to the sales manager about having not received a spare key with the purchase of the vehicle. I was again basically told it had been my responsibility to ask about the keys before purchasing. He did concede to give me the “dealer price” of the key which was $185 and included a $45 programming fee (which I’m sure could have also been waived). I would’ve let all the other preceding little things slide (and had already put them out of mind), until I spent 3 hours and 2 different roadside assistance companies trying to get my only key out of my trunk. It cost me $185, most of my Sunday, $40 worth of groceries, and an hour and a half of missed work on Monday morning. Since I did all of the legwork on my vehicle selection and had outside financing, I really feel that all of these other “little” things add up to a pretty poor customer service experience. I’m disappointed in them, mostly over a $200 key for a $14,500 car. I would’ve even written the cost into my financing if I had to, IF I had been informed ahead of time. But instead, I had to pay for it out of pocket 2 weeks before Christmas. I still love my car, but I'm just not sure about going back to VanDevere in the future. Show more
4 rate
DealerRater
Mathies 12 Dec 2018
Salesman Marquel White did an admirable job in answering our questions about the Kia Soul that we purchased. I like the philosophy of the dealership and their benefits. My experience has been that all car deals/purchases take too much time and this was no different. We feel like we made a reasona...ble deal. Show more
4 rate
Cars.com
nhakron 16 Oct 2018
Even though it was a very long process, Matt helped us throughout the whole thing. Everyone involved was very helpful and friendly, and Matt was clear that he wanted to help us get what was best for us the whole time.
4 rate
Cars.com
Wisconsin Car Buyer 03 Jul 2018
I've been looking for a Pontiac Solstice GXP for awhile now and finally found one with the options and low miles I was seeking. It was a bit scary buying a car without seeing or driving it first. It just isn't something I thought I would ever do but working with sales representative Carrie Silket,... I felt very comfortable that the car would be perfect. She sent me many pictures and even held the phone up to the engine and the exhaust so that I could hear it run. Thanks again Carrie for all of your extra effort!! I look forward to bringing this car to Wisconsin. Show more
4 rate
DealerRater
Jerry 09 Jan 2018
Our salesman Ellory was great. I'm not at all a fan of no haggle pricing and when I see that at a dealer it immediately tells me I am probably paying too much. With that said it is a very nice one owner car and we did get a fair price. The processes were painfully slow especially for a cash purchase.... Nothing was really lost there though since every dealer is pretty much the same in this respect but it is still disappointing. Show more
4 rate
Cars.com
Kelly M. 14 Dec 2017
If you are going to buy a car, go see sales rep, Crystal Furey. Very honest and really cares about her customers! She goes that extra mile!
4 rate
Cars.com
Dave48 05 Dec 2017
Although I was not able to come to terms on the vehicle I was looking at Beth Thaxton was a big help through the process.
4 rate
DealerRater
Karrissa Grant 27 Nov 2017
They were very helpful and assisted with finding a vehicle. I was able to get the payment I wanted with very little down.payment required.
4 rate
Cars.com
MsChareese 21 Nov 2017
I really appreciate the friendly, courteous staff @ Van Devere. Beth Thaxton was very attentive & a pleasure to have aid in my purchase experience. They were patient with me & my decision to obtain the best priced vehicle suitable for my needs and wants. Glad to be a part of the Van Devere family no...w! Show more
4 rate
DealerRater
Rick 14 Nov 2017
Everyone was polite and professional. They had the vehicle I wanted, and ended up making a deal. There was some miscommunication as far as the financing goes, and I don't know who was to blame; the finance manager made an effort to correct it, but could not. I drove 2 hrs for the vehicle I was... looking at because of the deal they had. Show more
4 rate
Cars.com
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